The Lorica Risk Claims Management service is provided to all Lorica held Group Income protection schemes and provides expert support and efficient solutions to the corporate employer facing the potential long-term absence of an employee. This bespoke service can assist either a sustained return to work or a timely resolution of a Group Income Protection claim. Today, we are recognised as one of the leaders in this complex control process, providing expertise to ease the administration burden.
Lorica provide the administration required to ensure that the claims process is followed & includes:
- Issuing appropriate documentation at the appropriate time
Utilisation of in-house claims management system for ‘chasing' requested activities & actions relating to a claim
Maintain a full action log of all activity relating to claims using the Lorica system
Regular monitoring of a claim's progress
Weekly claim updates & progress reports via email & telephone
Preparation of claims reports in readiness for Quarterly Review meetings
Provide confirmation of Benefit calculation & terms of admittance
